Saint Patrick’s Cathedral, Dublin is committed to ensuring an exceptional experience for all who engage with the Cathedral. We value feedback – both positive and negative – to maintain our high standards. If we make mistakes, we apologise, make amends, and learn from them. We aim to:
You may lodge a formal complaint using various methods:
Saint Patrick’s Cathedral Office
Saint Patrick’s Cathedral Deanery
Kevin Street Upper
Please include the following information in your complaint:
We aim to investigate and resolve complaints within 30 working days. If complex, we will provide regular updates. Once resolved, we will:
If your complaint remains unresolved, you may contact the Administrator by email: firstname.lastname@example.org
We understand complaints can arise from distressing circumstances; however, we expect polite and courteous behaviour. We do not tolerate aggression, unreasonable demands, or persistence. All complainants have the right to be heard and respected, as do our staff.
If your concern relates to a child within Saint Patrick’s Cathedral or their treatment by any member, contact the Cathedral’s Safeguarding Officer in confidence by email: email@example.com
For more information about the Cathedral’s safeguarding responsibilities, please consult our Safeguarding Trust policy information available here.